Thursday, September 26, 2013

New Eyewear Satisfaction Guarantee & Buy Back Program



Eyewear Satisfaction Guarantee
& Buyback/Donate Program

Wing Eyecare Guarantee

We’re so sure you’ll be happiest with the highest quality eyeglasses from Wing Eyecare, that if you have purchased glasses from a competitor, including an internet site and are unhappy with them for any reason, you may return those glasses along with a receipt (purchased within 90 days) to any Wing Eyecare office and we will apply 100% of the price you paid* towards a quality new pair of eyewear from our regular collection.  That’s right.  We’ll buy back your glasses purchased from someone else and apply that amount *up to $150 toward any Wing Eyecare complete pair from our regular collection of 1200 frames!  If the value of your trade-in glasses is less than $50, you may combine that with our $100 off coupon!  (Cannot be combined with other offers, insurance or discount plans).  And, we will donate your old glasses to charity through the One Sight program.



Wednesday, September 11, 2013

Wing Eyecare now uses SolutionReach!


You may or may not already be aware, but we are now using SolutionReach to help communicate with our patients. We've posted a little bit below on what it is and how we use it. You can also find the same information on our website under 'patient info' by clicking here.

What is SolutionReach?

Solutionreach is a third party business associate that we use to facilitate communication with our patients using cell phone texting, email and voice mail.

How is SolutionReach used?

Through this useful utility we are able to provide our patients with appointment reminders, appointment confirmations, eyewear arrival notifications, limited newsletters, and more via phone calls, text messaging, and emails. We’re also able to obtain feedback through patient surveys.

If you have a specific preference of how you would like to be contacted, please give us a call and you can give us authorization to either send you messages by text, email or even by calling your land line at home. We are able to customize your delivery settings to meet your needs. You can always Opt-Out or Unsubscribe from the messages, however, we encourage you to keep your cell phone and email enabled in our office because it will allow us to remind you of your upcoming appointments in a timely manner, allowing you to confirm your appointment with just a click or quick text reply. No bothersome phone calls will be made to interupt your busy day! If we have a valid email on file, you will be able to receive post appointment surveys and can give us valuable feedback from your last appointment. You will also be able to receive limited newsletters (typically once a month) with information about upcoming events and promotions. We never share this information with any other parties. All of this will benefit you by making communication with our office quick, simple and convenient.

Is SolutionReach HIPPA compliant?

Yes, SolutionReach is HIPPA compliant.